Internet 15
- Advertised Download Speed: 15 Mbps
- Advertised Upload Speed: 1 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
Internet 25
- Advertised Download Speed: 25 Mbps
- Advertised Upload Speed: 2.5 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
- Deal: FREE modem rental included
Internet 25
- Advertised Download Speed: 25 Mbps
- Advertised Upload Speed: 2.5 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
Internet 50
- Advertised Download Speed: 50 Mbps
- Advertised Upload Speed: 10 Mbps
- Monthly Data: Unlimited
- Suitable for 1-3 Users
Internet 75
- Advertised Download Speed: 75 Mbps
- Advertised Upload Speed: 7.5 Mbps
- Monthly Data: Unlimited
- Suitable for 2-4 Users
- Deal: FREE modem rental included
Internet 15
- Advertised Download Speed: 15 Mbps
- Advertised Upload Speed: 1 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
Internet 25
- Advertised Download Speed: 25 Mbps
- Advertised Upload Speed: 2.5 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
- Deal: FREE modem rental included
Internet 25
- Advertised Download Speed: 25 Mbps
- Advertised Upload Speed: 2.5 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
Internet 50
- Advertised Download Speed: 50 Mbps
- Advertised Upload Speed: 10 Mbps
- Monthly Data: Unlimited
- Suitable for 1-3 Users
Internet 75
- Advertised Download Speed: 75 Mbps
- Advertised Upload Speed: 7.5 Mbps
- Monthly Data: Unlimited
- Suitable for 2-4 Users
- Deal: FREE modem rental included
Internet 15
- Advertised Download Speed: 15 Mbps
- Advertised Upload Speed: 1 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
Internet 25
- Advertised Download Speed: 25 Mbps
- Advertised Upload Speed: 2.5 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
Internet 50
- Advertised Download Speed: 50 Mbps
- Advertised Upload Speed: 10 Mbps
- Monthly Data: Unlimited
- Suitable for 1-3 Users
Internet 25
- Advertised Download Speed: 25 Mbps
- Advertised Upload Speed: 2.5 Mbps
- Monthly Data: Unlimited
- Suitable for 1-2 Users
- Deal: FREE modem rental included
Internet 75
- Advertised Download Speed: 75 Mbps
- Advertised Upload Speed: 7.5 Mbps
- Monthly Data: Unlimited
- Suitable for 2-4 Users
- Deal: FREE modem rental included
Internet 150
- Advertised Download Speed: 150 Mbps
- Advertised Upload Speed: 10 Mbps
- Monthly Data: Unlimited
- Suitable for 2-4 Users
- Deal: FREE modem rental included
Internet 250
- Advertised Download Speed: 250 Mbps
- Advertised Upload Speed: 15 Mbps
- Monthly Data: Unlimited
- Suitable for 2-5 Users
- Deal: FREE modem rental included
Internet 300
- Advertised Download Speed: 300 Mbps
- Advertised Upload Speed: 15 Mbps
- Monthly Data: Unlimited
- Suitable for 2-5 Users
- Deal: FREE modem rental included
More about VMedia
Why Choose VMedia?
Acting as a full-service supplier, VMedia partners with several facilities-based network providers—including Bell, Bell Aliant, Cogeco, Rogers, Shaw, Telus, and Videotron—in order to offer cable internet and DSL across every Canadian province. The company buys network access wholesale and resells the service to consumers while providing its own personalized customer service. This allows VMedia to offer cheaper plans that are a better value than those offered by its premium competitors.
VMedia Services: TV, home phone, security, and more
VMedia began in 2006 delivering broadcast television globally. Based in Toronto, Ontario, the company has since expanded its business to include home TV services, telephone, high-speed internet and home security.
Television: Over-the-top television uses your internet connection and VMedia’s exclusive VBox device (based on Android) to connect with your TV. If you already own a current Apple TV or a supported Roku device, you can use that instead to access VMedia’s TV service through the services app.
Telephone: Voice over Internet Protocol (VoIP) telephone enables VMedia to offer unlimited long-distance calling to the U.S. and worldwide for low rates. Even though the system uses your internet connection to route phone calls, you can still use the telephone wires already in your home.
Home security: The VMedia home security system uses wireless connectivity, offering a low-impact installation where no holes in the wall are needed for hiding wires. You can manage this futuristic solution to home monitoring from an easy to use app on your iPhone or Android smartphone.
VMedia Internet Plans
VMedia partners with several network providers enabling a large service area across much of Canada. Which technology is available to you depends on your location, but VMedia customers may have access to cable internet and DSL technology.
Cable Internet: Cable internet plans with VMedia range from 15Mbps/0.5Mbps (download/upload) to 1000Mbps/30Mbps. Plan options vary depending on your neighbourhood infrastructure, but urban addresses can typically access gigabit download speeds. Historically, heavy internet use by your neighbours could negatively affect your download speeds. However, new fibre-optic mainlines serving large regional districts means this is rarely a problem anymore.
ADSL: Asynchronous Digital Subscriber Line, or ADSL for short, often uses existing telecommunications infrastructure originally intended for home telephone systems. VDSL (Very-high-bit-rate Digital Subscriber Line) is a newer version of ADSL that delivers higher download speeds. Using this technology, VMedia can deliver download speeds as fast as 150Mbps—good enough for most Canadian households.
VMedia Coverage Area: VMedia is one of the largest independent ISPs in Canada and partners with several network providers. As a result, high-speed internet service is available in B.C., Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. Service may be available where you live in the Maritimes as well. Use our internet plan search tool to see if VMedia is available where you live.
How to Switch to VMedia
Once you’re ready to subscribe to a VMedia plan, check your address in our home internet search engine. If VMedia is listed in the search results, pick a plan that works best for you and place an order by phone or online. You can schedule an installation date and time for your new service, then call your existing internet service to cancel.
You may need a new modem. We recommend buying it outright through VMedia (monthly rental is also available), or you may find a cheaper supported modem online.
VMedia FAQs
How fast are VMedia plans?
VMedia’s cable internet speeds range from 15Mbps/0.5Mbps (download/upload) to 1024Mbps/30Mbps. DSL speeds through VMedia can range from 6Mbps/0.8Mbps to 150Mbps/30Mbps. We recommend checking and comparing against your existing internet speed.
Does VMedia have unlimited data?
Every VMedia home internet plan includes unlimited data downloads subject to the Acceptable Use Policy. In plain language, there are no download limits, but VMedia may throttle or cut off your internet connection if it considers your activity outside the normal usage limits.
Do I need to buy a new modem to sign up for VMedia?
VMedia supports a wide selection of approved modems depending on your service, speed, and location. Some plans include free modem rental while others require a small monthly rental fee (with refundable deposit). You can also choose to buy the modem outright, but not all models include built-in Wi-Fi, so make sure you also own a wireless router if that's the case.
How do I cancel my VMedia plan?
In order to cancel your plan with VMedia, call the customer support team at 1-855-333-8269 seven days a week from 10am – 9pm. VMedia customers enjoy no-term contracts and no hidden fees, so there should be no unexpected costs if you choose to cancel your plan.
If you are changing addresses and would prefer to keep your plan, you can submit a moving request to VMedia online. Once approved, just pack up your modem, bring it to your new home on the installation date, and a support technician will help activate your service.
Can I get VMedia TV without being an internet customer?
No. VMedia internet service is required for access to the company's TV packages. This is due to contractual obligations to the channel providers and is outside the company's control. You also need a current Apple TV model, compatible Roku device, or VMedia's exclusive VBox set-top device.
Do I own my VBox set-top TV box?
Once you buy a compatible set-top device—like the VBox 7.1 or VBoxMax—then it’s yours to keep. In order to use VMedia TV, you need to have a VBox, VBoxMax, or compatible Apple TV or Roku device. If you don't already own a device compatible with VMedia TV, you can buy one at the time you sign up.
Refurbished VBox models may be available to buy through the website, but the newer VBoxMax device is not currently in stock. We recommend you avoid the older Vbox 7.1 and instead purchase a current model Roku or Apple TV which also support the VMedia TV service through a downloadable app.
Do VMedia phone plans include long-distance calls?
Home telephone service is available as a separate package. Since it uses voice-over-internet-protocol (VoIP), an active internet connection is required. The benefit to this technology is VMedia can offer affordable monthly home phone service that includes unlimited long distance throughout Canada, the U.S., and around the world (depending on your plan).
Contact Information
VMedia Technical and Sales Support:
Telephone: 1-855-333-8269 (10am-9pm, 7 days/week)
VMedia Live Chat (10am-9pm, 7 days/week)
VMedia Email Contact Form
