Fizz Mobile Review

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Many Canadians may not know of Fizz Mobile, but it’s one of the nation’s most unique cellular carriers. Owned and operated by Videotron, it uses the same wireless network to provide comprehensive coverage for Quebec customers on personalized plans. Other flanker brands like Fido, Virgin Plus, and Koodo offer similar rates within the province while offering unique perks, but Fizz is the only carrier that includes rollover data. Check out our take on Fizz’s customizable plans with just enough data, coverage, and services to suit your needs—and your wallet.

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Fizz Mobile Phone Plans

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While most carriers offer you a few plans to choose from, Fizz Mobile enables full customization of your cell phone plan. Plans start at $26/month with Canada-wide unlimited talk and text.

What we like: Personalized plans

When customers pick a new Fizz Mobile plan, they choose from one of several data amounts ranging from 1GB–30GB per month (talk and text only is also an option!). We recommend adding unlimited minutes and texts, but you can remove those features in favour of cheaper pay-as-you-go options. Finally, pick your coverage area from Quebec, Canada, or Canada + U.S. The chosen region defines your service area for all talk, text, and data on your plan.

With seven data tiers, three regions, and the option to disable unlimited minutes, unlimited texts, and visual voicemail, customers can choose from 168 different plans. That’s about 160 more choices than you get from the typical Canadian cell phone company!

What we like: Rollover data

No one uses the same amount of data each month. Sometimes you stay at home and use a couple of gigs, but in other months you might go on vacation and max out your data plan. Fizz lets you hold onto any unused data for two additional billing cycles. That means you’re probably fine even when you exceed your monthly limit. 

If you have a 5GB monthly plan from Fizz and use up 4.5GB of data one month and 3GB the next, you’ll have an extra 2.5GB of rollover data to use during your vacation!

What we like: Cheap monthly rates

Since Fizz Mobile is a sub-brand of Videotron, customers still get access to its fast, reliable wireless network for lower monthly rates. The cheapest plans cost less than a dollar daily, making this an affordable choice for teens or students heading off to college.

What could be improved: Limited premium services

Fizz Mobile markets itself to customers who want an affordable phone plan, meaning many features common with premium cell phone carriers are missing. For instance, customers cannot add unlimited data or 5G service, there are no family plan discounts, and customer support is only available online—not in-person or over the phone. If these services are important to you, check out Fizz’s parent company, Videotron.

What could be improved: Availability outside Quebec

Millions of Canadians would love access to rollover data, customizable plans, and low monthly rates, but alas, only Quebeckers may subscribe. This limitation isn’t Fizz Mobile’s fault; the CRTC limits regional carriers to subscribers who live in the primary network area. That means only residents of Quebec—and central Ottawa—may sign up for now. However, Videotron’s impending purchase of Freedom Mobile could soon expand Fizz Mobile service to parts of Ontario, B.C., and Alberta.

Fizz Mobile Coverage

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Fizz Mobile’s primary network coverage includes most of Quebec along the St. Lawrence River, north to Saguenay–Lac-Saint-Jean, and communities in the northwest region of Abitibi-Témiscamingue. The carrier also offers primary coverage in central Ottawa, making it the only place in Ontario where new customers can subscribe to Fizz Mobile. Partner networks provide service for Fizz customers elsewhere in Canada and the U.S.

Videotron’s 5G coverage is limited to Montreal and Québec but is quickly expanding to smaller communities across the province. Tap the interactive map below to find your area and compare services from all major Canadian networks.

Fizz Mobile vs. Competitors

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There’s a lot in common between Fizz Mobile and Videotron because they both use the same network. Fizz Mobile is a sub-brand of Videotron, so you get the same coverage and reliable 4G LTE service no matter which you choose. Once you get into plan prices and features, that’s where you can see the difference.

Fizz Mobile vs. Videotron

Both carriers offer the same comprehensive coverage within Quebec, with nationwide service on partner networks. Depending on the plan, service is available from both Fizz Mobile and Videotron within the United States. Videotron offers 5G service in limited parts of Quebec—mostly Québec City and the Montreal area. 

Fizz Mobile offers greater flexibility when choosing a cell phone plan, making it more affordable for most Canadians. Neither carrier offers unlimited data plans, but they include exclusive member perks. Videotron All-Inclusive customers get free access to streaming services like Club Illico. Alternatively, Fizz Mobile offers rollover data—bumping up usable data based on how much was left unused the month before.

Fizz Mobile vs. other flanker brands

Flanker brands like Fizz Mobile, Fido, Virgin Plus, and Koodo offer the same coverage and reliable service as the major carriers that own them. Some even offer a better customer experience while costing less. Compare Fizz to some other popular flanker brands to see which one fits your needs best.

* Plans with unlimited nationwide talk and text and a minimum 5GB of data (matching average Canadian usage). Prices are accurate for the Quebec region as of September 2, 2022.

Fizz Mobile vs. Fido

While Fizz Mobile offers highly customizable plans for Quebeckers, Fido’s coverage extends across Canada on all its plans. However, Fido protects customers from surprise data overage fees and includes new deals and contests for its customers every week. 

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Fizz Mobile vs. Virgin

Both Fizz and Virgin Plus market their services to a younger demographic. Fizz Mobile offers exclusive customer rewards, but everyday deals and discounts on food, fashion, and entertainment discounts make Virgin Plus our pick for the best perks.

Fizz Mobile vs. Koodo

Affordable plans in Quebec with a wide selection of new phones and cheap BYOP options are available with Fizz Mobile and Koodo Mobile. However, Koodo offers subscriptions to customers outside the province—at a much higher price.

Fizz Mobile Family Plans

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No family plans, discounts, or data sharing are available from Fizz Mobile. Current customers can receive a one-time $25 referral bonus for every new customer they bring to Fizz Mobile. The carrier will even credit an extra $25 to the referred customer. However, the parent company (Videotron) offers family phone deals with discounts of up to $15 credit per plan.

Fizz Mobile Cell Phones

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Despite the low-cost plans, Fizz Mobile sells a wide range of mobile devices, from cheap Android models to the newest Apple iPhone 14. To save a few more dollars, consider a preloved model with a six-month warranty backed by Fizz. Customers can buy new or preloved phones outright or pay $0 on a financing plan through Paybright. Preloved phones typically require four months to pay off, while new models like the Samsung Galaxy S22 require 24-month financing to keep payments affordable. Expensive models like the iPhone 13 Pro Max may require a 36-month plan, so be prepared to hold onto that phone for a while.

Bringing your own device to Fizz Mobile

Choose any plan with Fizz Mobile, make it month-to-month, and keep your phone number when you bring your own phone (BYOP) from another carrier. There’s no commitment, so you can change plans—or carriers—at any time without penalty. Fizz doesn’t offer discounts when you BYOP, so we recommend treating yourself to a new phone to celebrate your new, cheaper plan.

Fizz Mobile Customer Service

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There’s no in-person or telephone customer service for Fizz Mobile customers. That’s one of the compromises you make with a low-cost wireless carrier. However, that doesn’t mean you’re on your own. On Fizz.ca, you’ll find extensive answers to frequently asked questions (FAQs) and a user forum where you can ask anything about the service. Since Fizz has been around for several years, someone likely has asked—and answered—your specific question.

If you don’t find the answer you’re looking for, log into your Fizz account and access the Solutions Hub. During office hours, you’ll get a popup window where a customer support representative can assist you with your questions.

Recap: Is Fizz Mobile Right for You?

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Fizz Mobile is a great choice for Quebeckers who appreciate the reliability of the Videotron network but want a cheaper alternative. Despite its lower prices, Fizz offers highly customizable plans, unique perks like rollover data, and an effective customer support forum maintained by enthusiastic customers and Fizz Mobile support staff. Other flanker brands offer competitive pricing within Quebec, but choose Fizz when you want to fine-tune your plan and feel appreciated.

Fizz Mobile Review: Frequently Asked Questions

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What is Fizz Mobile?

Who owns Fizz Mobile? 

Can I use Fizz Mobile outside Quebec?

Does Fizz have 5G?