Videotron Customer Service

Videotron's customer service options

Billing, accounts & technical support

Videotron's customer service team is available by phone Monday through Friday from 8 am until 7 pm and on Saturday and Sunday from 9 am until 6 pm. Their technical support team is available by phone 24/7. You can also use the Videotron customer service chat feature. If you need assistance while abroad, you can dial 611 on your Videotron phone to access self-service options for account information.

Call 877-380-2611
Text 611
Chat with an agent

New Videotron customers

If you want to order a new Videotron cell phone plan or phone, visit the Videotron website or call the number listed below. You can also use Videotron's online chat service to purchase a new phone or plan.

Call 877-380-2611
Chat with an agent

Visit Videotron's site

Twitter	@Videotron
Facebook	www.facebook.com/Videotron
Instagram	@Videotron
Website	videotron.com
Support page	https://videotron.com/en/contact-us#
Apps	iPhone, Android

Videotron FAQs

What is my Videotron account number?

Your Videotron account number is the unique number assigned to your account. It can be found in the upper right corner of your invoice. If you subscribe to both Videotron and Helix, you will have two different account numbers.

How do I access my Videotron account?

You can access your Videotron account by logging into the Videotron Customer Centre or through the User Centre + app.

How do I check my Videotron balance?

You can check your Videotron balance by logging into your account through Customer Centre or the User Centre + app. Your balance can be found under the "My invoice" tab.

How do I pay my Videotron bill?

You can pay your Videotron bill by registering for a preauthorized payment through Customer Centre or in the User Centre + app. You can also pay through your bank's website by adding Videotron as a payee in your account.

Videotron Customer Service Ranking & Reputation

J.D. Power's 2021 wireless customer care study ranked Videotron first for overall customer satisfaction. Videotron's score of 787 was far above the average score of 749 and over ten points above the second-place carrier, Virgin Mobile.

Why Choose Videotron?

Videotron is a regional carrier, providing service to residents of Quebec, though its customers are able to access Rogers' nationwide network when traveling in other provinces. Videotron plans provide unlimited talk and text and 5G data at reasonable monthly rates. The carrier is an excellent option for value-conscious consumers in Quebec looking for an alternative to the Big Three.

Videotron
Coverage

Videotron provides 5G and 4G LTE service to Quebec. Videotron customers traveling elsewhere in Canada access the Rogers nationwide network.

Check out our guide to wireless coverage in Canada to see which major network has the strongest network near you.

Switching to Videotron

Switching to Videotron is simple—and you can even keep your phone number.

If you want to pair a new phone with your plan, Videotron has a wide selection of cell phones, including the latest iPhones and Androids. You can also bring your own phone: every Videotron allows for BYOP.

Videotron's Best
Phone Plans

Videotron offers numerous postpaid phone plans at 5G and 4G LTE speeds. Most plans include unlimited talk and text, as well as perks like annual data bonuses.

Not sure if Videotron is right for you? We break down everything you need to know in our guide to the carrier.