Cogeco Customer Service

Cogeco's customer service options

Billing, accounts & technical support

Cogeco's customer service support team is available 24/7. You can also speak with an agent via chat.

Call +1-855-701-4881
Chat with an agent

New Cogeco customers

If you want to order a new Cogeco internet plan, call the number listed below. Operators are available Monday to Friday, from 8:00 a.m. to 9:00 p.m., and on weekends from 9:00 a.m. to 5:00 p.m. ET.

Call +1-866-261-4447
Chat with an agent

Visit Cogeco's site

Other Cogeco Contacts

Twitter	@cogecohelps
Facebook	www.facebook.com/cogeco/
Instagram	@cogeco
Website	www.cogeco.ca/en/
Support page	www.cogeco.ca/en/support
Apps	iPhone, Android

Cogeco FAQs

How do I speak with a real human at Cogeco?

You can talk to a real human at Cogeco by calling their technical support line at +1-855-701-4881. The Cogeco technical support line is open 24/7.

Where do I check to see if Cogeco internet is down?

You can check to see if Cogeco internet is down over at the provider's outages and maintenance page, where you can check the status of Cogeco internet in your postal code.

How do I pay my Cogeco internet bill?

You can pay your Cogeco internet bill online, through Cogeco My Account, or via the Cogeco My Account app, which is available for iPhone and Android devices.

Where do I complain to Cogeco?

You can complain to Cogeco by contacting Cogeco customer support. We recommend using their chat agent.

Does Cogeco have a seniors discount?

Yes, Cogeco has a seniors discount through the Connecting Families initiative, a program sponsored by the Government of Canada that allows seniors to receive low-cost internet. More information about how to apply this benefit towards Cogeco internet can be found on the provider's website.

Why is my Cogeco Wi-Fi not working?

Your Cogeco Wi-Fi might not be working because of a Cogeco outage in your area. You can check to see if Cogeco internet is down over at the provider's outages and maintenance page, where you can check the status of Cogeco internet in your postal code. If there's no outage in your area, try restarting your modem or calling Cogeco customer service to resolve the issue.

How do I email Cogeco customer service?

You can email Cogeco customer service at [email protected].

How do I report an internet outage to Cogeco?

You can report an internet outage to Cogeco by direct messaging @cogecohelps on Twitter or their official Facebook account.

Does Cogeco have live chat?

Yes, Cogeco has live chat. You can connect with an agent in just a few seconds through the live chat feature on the Cogeco website.

Can I cancel Cogeco anytime?

Yes, you can cancel Cogeco anytime, though you may be charged early termination fees based on the services you are canceling. You can learn how to view termination fees through the Cogeco My Account app by following this guide.

Cogeco Customer Service Ranking & Reputation

J.D. Power's 2019 Canada Internet Service Provider Satisfaction Study ranked Cogeco second in the East Region for customer satisfaction, with a ranking of 727 points (out of a maximum 1,000 points). This exceeds the segment average of 721 points and beats out major providers like Bell and Rogers.

Why Choose Cogeco?

Cogeco is an internet service provider, offering cable and fibre internet to Quebec and Ontario. In our review of Cogeco /a>, we found the provider offered affordable plans, fast download speeds, and great options for families, making it a strong option for value-conscious consumers looking for an alternative to Bell, Rogers, and Telus.

Looking to weigh all your options? Be sure to check out our guides to the best internet providers in Ontario and Quebec.

Cogeco Coverage

Cogeco is a regional internet provider, offering cable and fibre internet to residents of Quebec and Ontario, promising fast internet speeds and reliable coverage. The Cogeco coverage map is large, but there are areas of the provinces where they do not offer coverage. Before activating a new Cogeco plan, be sure to use our coverage check search tool so you can find the best internet plan near you.

Switching to Cogeco

Switching to Cogeco is simple: customer service agents will walk you through the process online or over the phone. If you select a plan over $65/month, Cogeco will even install your new hardware for free.

Cogeco's Best Internet Plans

Cogeco offers numerous cable and fibre internet plans, with a few that rank among the best internet plans in Canada. All of their plans include unlimited data and 24/7 technical support.

Not sure if Cogeco is right for you? We break down everything you need to know in our guide to the best internet providers in Canada.