By Kevin Kearney

Last updated 01 December 2023

Contents

In this guide:

Is Cogeco internet down?
Reset Cogeco modem
Cogeco customer support
Test Cogeco internet speed
Improve your plan
Find a better plan

Cogeco is an internet service provider (ISP) that offers internet services to parts of Ontario and Quebec, but like any internet provider, their services can experience frustrating outages from time to time.

There are a few ways to check if your Cogeco internet is down, including using their website or social media channels. You can also troubleshoot an internet outage by resetting your modem or testing your Cogeco internet speed.

Read on to learn how to check to see if Cogeco internet is down, as well as how to improve your Cogeco internet plan.

How to know if Cogeco internet is down

A good first step when investigating a potential outage is to reach out to neighbours using Cogeco internet to see if there's a widespread outage. You can also check the Cogeco website and app to see if any outages are showing in your area or visit Cogeco's Twitter to see if other users have already flagged potential service issues. Downdetector, a resource that identifies outages thanks to user submissions, is another tool to keep in mind.

If you suspect you're dealing with some technical difficulties instead of a full-blown outage, try the following steps:

Close and reopen your app or browser that can’t connect.
Restart your device that can’t connect.
Unplug your modem, plug it back in, then reconnect.

How to reset your Cogeco modem

Cogeco has two modem models, but you can reset them the same way. Follow these steps to reset your Cogeco modem:

Find a toothpick, straightened paperclip, or another small item capable of fitting into the reset hole.
Insert the item for three seconds. Holding it in for longer may factory reset your modem to its default network name and password.

Cogeco modems with reset hole indicated — Image source: Cogeco

Cogeco customer support

Contact Cogeco support if your internet remains down after trying to resolve the issue. If there is not an outage, but your hardware isn’t working, we strongly recommend having a Cogeco technician assist so your warranties aren’t voided by trying to repair the modem on your own.

Test your Cogeco internet speed

Hopefully, we’ve helped you get back online. If your internet connection is back, let’s test it. WhistleOut’s speed test will let you know your download speed, upload speed, and latency, so you’ll know if your plan is living up to its claims. It’s normal for your internet speeds to range from 60-90% of your advertised plan, so don’t be too alarmed if your tests don’t quite deliver the speeds that you were expecting.

Internet Speed Test

Is your internet fast enough? Test internet speeds at your location with a single click.

Improve your Cogeco internet plan

If your Cogeco internet is constantly down or just simply underperforming, there are a few steps you can take to improve it. Let's take a look at how to make that happen.

Upgrade your Cogeco internet plan

If you've outgrown your Cogeco plan, it might be time to consider upgrading your service. Cogeco’s internet plans go up to 1Gbps download speeds, fast enough for even the most connected homes. Take a look at their current offerings to see if there’s something better for your household.

#1	Cogeco	Cogeco UltraFibre 1Gig Unlimited Fibre 1000/1000 Mbps $54.99/mo Go	$54.99/mo	Go
#2	Cogeco	Cogeco UltraFibre 1Gig Unlimited Fibre 1000/1000 Mbps $49.99/mo Go	$49.99/mo	Go
#3	Cogeco	Cogeco UltraFibre 360 Unlimited Fibre 360/360 Mbps $39.99/mo Go	$39.99/mo	Go
#4	Cogeco	Cogeco UltraFibre 60 Unlimited Fibre 60/60 Mbps $39.99/mo Go	$39.99/mo	Go
#5	Cogeco	Cogeco UltraFibre 180 Unlimited Fibre 180/180 Mbps $49.99/mo Go	$49.99/mo	Go

Add a Wi-Fi extender

Adding a Wi-Fi booster or extender to your current network setup can help your devices stay connected in even the furthest corners of your home. These devices extend your network’s coverage area, which in turn increases your internet speeds in the areas furthest away from your modem. We’ve rounded up the best Wi-Fi extenders on the market so that you can find the one that makes the most sense for you, like the TP-Link RE650, which is our pick for the best Wi-Fi extender in Canada.

Find a better internet plan

There are plenty of great ISPs available with different plan options available for you. While we think Cogeco’s internet is solid, looking for something with a faster speed, better prices, or newer technology never hurts. If you live in an area where fibre internet or 5G internet is available, you may see an increase in your network’s reliability and speed. Check out some of our top options for internet service below.

#1	Diallog	Diallog Plus Cable 75/10 Mbps $25/mo Go	$25/mo	Go
#2	Diallog	Diallog Gigabit Cable 1000/30 Mbps $42.50/mo Go	$42.50/mo	Go
#3	Diallog	Diallog Extreme Cable 500/20 Mbps $37.50/mo Go	$37.50/mo	Go
#4	oxio	oxio 15 Mbps Cable 15/2 Mbps $20/mo Go	$20/mo	Go
#5	oxio	oxio 1000 Mbps Cable 1000/50 Mbps $85/mo Go	$85/mo	Go

Is Cogeco internet down?: FAQs

Why is Cogeco Wi-Fi not working?

There could be a few reasons for why your Cogeco Wi-Fi is not working. First try looking on Cogeco's Twitter account to see if there's an outage. If there's not, try restarting your device. If that doesn't work, we recommend resetting your modem. You can do this by inserting a toothpick in the reset hole, and holding it for three seconds.

Why is Cogeco On Demand not working?

There could be a number of reasons for why Cogeco On Demand is not working. We recommend first unplugging your receiver for 15 seconds, then plugging it back in. If you are still not receiving support, you should contact technical support.

Is Cogeco Wi-Fi good?

Yes, Cogeco Wi-Fi is good. We especially like the UltraFibre 60 Unlimited plan, which offers 60Mbps download speeds for $39.99/month.