SaskTel Customer Service

SaskTel's customer service options

Billing, accounts & technical support

SaskTel's technical support team is available by phone 24 hours a day, 7 days a week. The billing support team is available Monday–Friday from 9:00 am to 8:00 pm and on Saturday from 9:00 am to 5:00 pm CST. You can also speak with an agent via chat.

Call 800-727-5835
Text *611
Chat with an agent

New SaskTel customers

If you want to order a new SaskTel cell phone plan or phone, call the number listed below. Operators are available Monday–Friday from 9:00 am to 8:00 pm and on Saturday from 9:00 am to 5:00 pm CST.

Call 800-727-5835
Chat with an agent

Visit SaskTel's site

Other SaskTel Contacts

Twitter	@SaskTelSupport
Facebook	www.facebook.com/SaskTel/
Instagram	@SaskTel
Website	www.sasktel.com
Support page	www.sasktel.com/about-us/contact-us
Apps	iPhone, Android

SaskTel FAQs

How do I make a complaint to SaskTel?

You can make a complaint to SaskTel by calling the carrier's customer service line at 800-727-5835. If you prefer to chat with an agent online, you can do so on SaskTel's website.

How do I speak to a human at SaskTel customer service?

You can speak to a human at SaskTel customer service by calling 800-727-5835 on Mondays–Fridays from 9:00 am to 8:00 pm and on Saturdays from 9:00 am to 5:00 pm CST. If you need technical assistance, operators are available 24/7.

Does SaskTel have brick-and-mortar stores?

Yes, SaskTel has brick-and-mortar stores throughout Saskatchewan. To find one near you, you can use SaskTel's store locator.

Is SaskTel only in Saskatchewan?

Yes, SaskTel is only in Saskatchewan, though their plans provide coverage through partner networks for customers traveling outside of the province.

How do I keep my number when switching to SaskTel?

When you sign up for a new plan, SaskTel will ask you if you'd like to keep your number; if you answer "yes," the carrier will handle the switch for you. To make sure you've got everything ready for that process, be sure to read our guide to switching to a new provider and keeping your number.

How do I view and pay my SaskTel bill?

You can view and pay your SaskTel bill online and through the mySASKTEL app. You can also pay your bill through your online bank account, over the phone, and through the mail.

How do I do a SaskTel speed test?

You can do a SaskTel speed test by using our SaskTel speed test.

What do I do if there's a SaskTel outage?

The best thing to do if there's a SaskTel outage is visit SaskTel's Outages page, which will let you know where service is down and when it will return.

How do I log in to mySASKTEL?

You can log in to mySASKTEL via the mySASKTEL app or the SaskTel website by entering your registered email or username and the password you selected at registration. If you did not register for mySASKTEL, you'll need to sign up before being able to access your account.

What is the phone number for SaskTel Max?

The phone number for SaskTel Max, or maxTV, is 800-727-5835.

SaskTel Customer Service Ranking & Reputation

J.D. Power's 2021 wireless customer care study ranked SaskTel third for customer satisfaction among all Canadian carriers, tied with Telus at a ranking of 766 points (out of a maximum 1,000 points). This exceeds the segment average of 749 points and beats out regional competitors like Freedom Mobile and Bell MTS by a wide margin. It also puts SaskTel ahead of two of the three major Canadian carriers' satisfaction results: Bell came in at 728 and Rogers followed at 728.

Why Choose SaskTel?

SaskTel is a regional cell phone carrier owned by the Government of Saskatchewan. The carrier's plans operate on its own network, which covers most of the province. In our guide to the best SaskTel plans, we found that SaskTel offered affordable plans, generous data allotments, and great options for families, along with a solid phone selection. SaskTel is a strong option for value-conscious consumers looking for an alternative to the Big Three.

SaskTel Coverage

SaskTel is a regional carrier focused on Saskatchewan and operating on its own 5G and 4G LTE networks. SaskTel customers who travel outside of Saskatchewan will still be covered through partner networks, but their speeds will likely be throttled. Check out our guide to wireless coverage in Canada to see which major network has the strongest footprint near you.

Switching to SaskTel

Switching to SaskTel is simple—and you can even keep your phone number.

If you want to grab a new phone with your new plan, SaskTel offers plenty of deals for new activations. If you prefer to bring your own phone to the network, SaskTel will reward you with a big monthly discount. If you visit one of the carrier's stores or authorized retailers, they'll even handle the activation of the device for you.

SaskTel's Best Phone Plans

SaskTel offers numerous postpaid phone plans at both 5G and 4G LTE speeds. Most plans include unlimited talk, text, and data, as well as discounts for BYOD. SaskTel also offers prepaid plans, including many with cheaper monthly payments and smaller data allotments.

Not sure if SaskTel is right for you? We break down everything you need to know in our guide to the best cell phone plans in Saskatchewan.