Contact Telus Telus Customer Service & Help

Ranking above the other two major wireless networks in Canada, Telus offers above-average customer service. There is no shortage of ways to reach them whether you're a new customer looking for a plan, or an existing user who needs technical or account help.

Telus FAQ's Popular Plans

Telus Contact Options

Phone Numbers

Telus provides a wide variety of telecommunications and cable services to BC and Alberta, but the rest of Canada only knows Telus for their Mobility services. No matter what you need help with, Telus offers access to all customer care through a single line 9am to 7pm, seven days a week.

Call 1-866-558-2273 (from Canada)
Call *611 from your Telus phone (free)

International Numbers

Telus offers a wide selection of roaming options, whether you're going to the US for the weekend or backpacking through Europe. Keep these numbers handy and call when you need help with your roaming. Telus international support is available 24/7.

1-866-771-9666 (US)
1-416-940-5995 (International)

More Telus Contacts

Support Website	Telus.com/support
Twitter	@TELUSsupport (Mon-Fri 4am-10pm PT, Sat-Sun 8am-4pm PT)
Business Numbers	877-352-0898 (1-29 Employees) 866-558-2273 (30+ employees)
Telus Support Library	Support Articles
Telus Support Forums	Forum.Telus.com
Telus Assist	Telus.com Virtual Assistant
Cantonese Language	1-800-883-6888
Contact Page	Telus.com/contact-us
My TELUS app	iPhone, Android

Telus Customer Service: FAQs

Can I view and pay my Telus bill online?

You can view and pay your Telus bill online by checking out our guide or following the basic steps below:

Sign in to My TELUS.
Select “Overview” or “Billings” in the navigation bar at the top of the page. If you have multiple accounts with Telus, make sure you’ve selected the correct account.
Select “Make a payment” or “Pay Bill.”
Select your payment method.
Enter your payment information.
Submit the form.

How good is Telus coverage?

Telus offers the largest, fastest and most reliable cell phone network in Canada. Telus features high speed 4G-LTE coverage to more than 99% of Canadians, so you should be able to get signal in most populated parts of the country. Since they shut down older 2G and 3G networks, mountainous and other difficult terrain may be a challenge for the 4G signals, but 5G low-frequency bands coming in 2020 might help with that.

Even so, if there's a part of Canada with cell phone coverage, odds are high that Telus is part of it.

Do I have to buy a new phone from Telus?

Telus has a great selection of high-end and midrange smartphones to buy outright or on a two year contract. In Canada you can unlock your phone from your carrier for free and take it anywhere you want. When you bring your own phone (BYOP) you can save $20/month or more versus getting a new phone on contract. Although all phones in Canada are sold unlocked (or unlocked at time of purchase) you may need to unlock yours if it's older than two years.

Can I keep my phone number when switching to (or away from) Telus?

Absolutely. You can keep your phone number when moving to Telus from another mobile carrier. Don't cancel your plan before you sign up with your new provider or you could risk losing that phone number.

Does Telus have data-only plans?

Telus does not offer data-only smartphone plans. Like many carriers, Telus does offer data and shared data plans for tablets, smartwatches and mobile internet.

Does Telus charge data overages?

Yes. Most Telus plans will charge you data overages if you go over your monthly data cap. They have offered "No Overage" plans in the past and may move towards that model as Rogers has, but right now you can be charged up to $50 in data overages before Telus will cut your data off.

Are there discounts with family plans?

Yes, Telus offers family sharing plans. Pay only one bill and share a single data pack over two or more phone lines. Signing up additional lines often adds bonus data too, so make sure to use the WhistleOut Canada cell phone plan search tool to see what's available.

If you want to keep separate accounts, log in and get a referral code. You'll both get a credit of $75 applied to your account.

Does Telus have other special deals?

Telus offers deals on new cell phones for as little as $0 down. With their new Bring-It-Back plans, you can pay as little as $0 upfront on even the newest and most premium smartphones. Instead of paying hundreds of dollars upfront and then additional monthly fees, you can just pay the monthly fees and save the big payment for the end. If you find you want something new, just hand the device over and you'll pay no additional fee.

WhistleOut's cell phone and plan finder tool lets you see compare the whole cost of a deal over two years.

Are there military or senior discounts with Telus?

There are no advertised discounts for seniors with Telus. Military (and other Government employees) can receive a discount through authorized reseller SmartCell (use access key: FEDGOV).

Telus Customer Service & Reputation

Since 2016, J.D. Power and Associates have ranked customer care by mobile providers in Canada. Each year, Telus ranks close to the national average but always ahead of Rogers and Bell. Customers are usually guided to self-serve solutions, but can have access to a customer care representative through one general purpose phone number.

Telus networks enjoy the largest 4G network in Canada and often score top marks for fastest and most reliable connections.

Why Choose Telus Mobility?

Telus built Canada's largest cell network in partnership with Bell and now provides high speed 4G-LTE signal to 99% of Canadians. Their network is the fastest and most reliable, and they usually match promotional deals from Bell and Rogers.

Customers in the west (BC and Alberta) may choose Telus since they also provide expanded telecommunications services including television and home internet.

If you opt for a family data sharing plan then make use of the Data Management tool that lets you assign a set amount of data to each user.

Best Mobile Plans on Telus Mobility

Telus continues to offer family sharing plans as their core business to the consumer market. They often match completing limited-time offers from Rogers and Bell, but rarely undercut their prices. The best deals can usually be found by combining two or more phone lines on one account.

Prices in Saskatchewan, Manitoba and Quebec are often lower as there is more competition in those markets. When using the WhistleOut Cell Phone Plan search tool be sure to include your address to get the best prices available to you.