Videotron Internet Speed Test

Your Videotron internet could be slow for a number of reasons related to hardware, proximity to your router, and the plan itself. If you’re not getting the download, upload, and latency test results you expect of your Videotron internet, there are a few steps you can take to optimize your internet connection. 

• Unplug and restart your computer and router.
• Connect your computer to the modem with an ethernet cable.
• Reboot your computer.
• Make sure no other apps are using the internet.

If you find that you’re still not getting the speeds promised by your plan, you can contact Videotron customer service by calling +1-877-380-2611.

Still having trouble? Be sure to read our guide to fixing slow internet speeds.

You'll know if your Videotron Wi-Fi is down by checking the status lights on the front of your router or modem. A green light means your Wi-Fi is functioning correctly; an orange or red light means something is wrong. To fix the problem, you can try unplugging and restarting your device and router. You can also contact Videotron customer support, who will be able to walk you through a solution.

Fixed your Wi-Fi but feel like it's especially slow? Be sure to read our guide to correcting a slow internet connection.

Yes, this Videotron speed test is accurate. Our Telus speed test detects your approximate location and finds a server closest to you. External factors may affect accuracy, but you should see results within 90% of the expected speeds. We recommend halting all internet activity by closing background apps and other internet-connected devices to ensure the most accurate results.

Still having trouble with your Wi-Fi speed? Be sure to read our guide to correcting a slow internet connection.

There might be a Videotron internet outage if you're experiencing abnormally slow internet speeds. You can check for a Videotron internet outage by calling the Videotron customer support line at +1-877-380-2611. There is no interactive outage map or social media account dedicated to technical support issues. Still, the official Twitter account—@Videotron—is staffed during regular office hours and usually responds to technical issues quickly.