Koodo makes it easy to manage your account online, change your plan, adjust your add-ons, view your data use, view your phone bill, and more—all you have to do is register for Koodo Self Serve.
With Self Serve, you can avoid calling customer service and adjust your account online at your convenience. Using it is easy—once you activate or renew your Koodo phone, you can register for Self Serve online. And in the case of prepaid plans, you’re automatically enrolled in Prepaid Self Serve.
In this guide, we'll discuss the ins and outs of Koodo's Self Serve feature, how you can register for it, and what kind of plans Koodo Mobile offers.
What is Koodo Self Serve?
Self Serve is Koodo’s online system in which customers can manage their account, view their bill, track their data, purchase features and add-ons, and beyond. The only thing you need to sign up for Self Serve is an email address.
Self Serve is available for both monthly customers and prepaid customers, with the latter being called Prepaid Self Serve. Both enable you to manage your Koodo account without the assistance of a customer service rep. While Koodo doesn’t have its own phone app, its website is mobile-friendly and easy to use.
What Can I Do with Self Serve?
Koodo Self Serve allows you to perform a variety of actions and account changes:
- Change your cell phone number
- Change your home address
- Change your Koodo phone plan
- Change your plan add-ons and features
- Check your data usage
- View your Customer Service Agreements
- View your phone bill
- View your Koodo Tab balance and details
- Pay your phone bill
If you need assistance with something not on this list, postpaid customers can contact Koodo Assist, and prepaid customers can contact Prepaid Koodo Assist.
How Do I Register for Koodo Self Serve?
You can register for Koodo Self Serve with both monthly and prepaid plans once you activate your phone.
Monthly customers
You can register for Self Serve in just a couple of minutes. Once you activate or renew your Koodo cell phone, you’ll receive an email to set up your account. Then follow these steps:
- Open the email from Koodo
- Click the link
- Enter your phone number
- Create a password
- Select a security question
- Now you can access Self Serve
You can also set up Self Serve on your own without an email. Simply go to Koodo’s Self Serve login screen and click “Register now.” You will see the Koodo Assist chat pop up on the side, which you can then use to get registered.
Prepaid customers
If you activate your Koodo prepaid phone in person at a store, you can register for Self Serve with your email address and your Koodo Prepaid phone number. You will receive a 4-digit code to your phone, which you can use to validate your number. Enter this code to continue registering.
On the other hand, if you activate your Koodo phone online, you’re automatically registered for Prepaid Self Serve. You can log in to your account using the email and password used to activate your cell phone.
Ultimately, Koodo Self Serve is an extremely helpful resource that can improve your experience at Koodo and help you take control of your experience.
What Kind of Plans Does Koodo Offer?
Koodo Mobile, which runs on Telus' network, offers phone plans for people who want to keep their current phone and for those who want to spring for a new one. The cheapest plan starts at $15 a month, and you get 100 outgoing minutes for calling and unlimited texting. It also includes 250MB of data, but if you want more data, the carrier offers larger data options as well. Other plans come with anywhere from 3GB of data to 40GB of data and vary from $35 to $60 a month. Check out some of Koodo Mobile's plans below.
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#1
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Koodo Mobile
$15 - No Tab/BYO Plan with 250MB Data
$15/mth
+ $10 Upfront
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#2
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Koodo Mobile
$15 Prepaid Base Plan
$15
Per 30 Day Top-up
+ $10 Upfront
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#3
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Koodo Mobile
$20 Quebec-Wide Calling Plan
$20
Per 30 Day Top-up
+ $10 Upfront
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